Investor Support
Grievance Redressal & Escalation Matrix
We aim to resolve all grievances within 21 working days from the date of receipt. If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform.
1
Submit Your Grievance
Email your grievance with complete details to compliance@maxtracapitalresearch.com Include your subscriber ID, nature of grievance, and supporting documents.
2
Acknowledgement
You will receive an acknowledgement email within 2 business days with a unique complaint reference number for tracking.
3
Investigation & Resolution
Our team will investigate the grievance and provide a resolution within 21 working days. You may be contacted for additional information during this period.
4
Escalation (If Required)
If you are not satisfied with the resolution, you may escalate to SEBI SCORES (scores.sebi.gov.in) or the Online Dispute Resolution platform (smartodr.in).
Escalation Matrix
Level 1 — Customer Care
Amit Anand
- maxtracapitalresearch.com
Level 2 — Compliance Officer
Amit Anand
- maxtracapitalresearch.com
Level 3 — Principal Officer
Amit Anand
- maxtracapitalresearch.com
Level 4 — SEBI & ODR
SEBI SCORES & SMART ODR
- maxtracapitalresearch.com
Physical Complaints
With regard to physical complaints, investors may send their complaints to:
Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, G Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai — 400 051.
Disclaimer: Registration granted by SEBI, enlistment as RA with Exchange, and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors.
Standard warning: Investment in securities market is subject to market risks. Read all the related documents carefully before investing.